Shipping policy

Here is the complete Shipping Policy tailored for Veloce Hub, fully compliant with UK e-commerce regulations and Shopify Payments standards.

Shipping Policy

Thank you for visiting and shopping at Veloce Hub. The following terms and conditions constitute our Shipping Policy.

1. Delivery Territory We strictly process and ship orders within the United Kingdom. We currently do not offer international shipping outside of the UK.

2. Order Processing Time

  • All orders are processed within 1 to 2 working days (excluding weekends and bank holidays) after receiving your order confirmation email.

  • You will receive a second notification with your tracking details once your order has dispatched.

3. Shipping Rates & Delivery Timeframes We aim to deliver your order as fast and efficiently as possible across the UK:

  • Standard UK Shipping: FREE on all orders.

  • Dispatch Time: Tracking number provided within 2 working days.

  • Estimated Delivery Time: 3 to 8 working days from the date of dispatch.

(Please note: Delivery times are estimates and may occasionally vary due to carrier delays or peak holiday seasons.)

4. Order Tracking Once your order has shipped, you will receive an automated email containing your tracking number and a link to track your package in real-time. Please allow up to 24 hours for the tracking information to update on the carrier's system.

5. Shipping Address Accuracy Please ensure that your delivery address is entered correctly at checkout. Veloce Hub is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your address, please contact us immediately at velocehub@outlook.com.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If you receive your order in a damaged condition, please take photos/videos of the item and packaging and contact us immediately at velocehub@outlook.com. We will arrange a free replacement or full refund.

  • Lost Packages: If your tracking number shows no movement for more than 10 working days, please reach out to our customer support team so we can investigate with the carrier and resolve the issue for you.

7. Contact Information If you have any questions or concerns regarding your shipment, please contact our support team:

  • Store Name: Veloce Hub

  • Email Support: velocehub@outlook.com

  • Telephone: +44 7459366582